FAQs

HOW ARE COPPER CO BIKES MADE?

All Copper Co Bikes are electroplated, clear-coated, hand-polished, assembled and engraved all here in Melbourne. 

PAYMENT METHODS

We accept MasterCard and Visa credit and debit cards. We also accept PayPal. EFT payment is also possible, please contact us if this is your preferred payment method.

SHIPPING & DELIVERY
In order for the Copper Co Bikes to be completed with the beautiful high end finish, bikes take up to four weeks to complete. 

For bikes being shipped, they will be 90% built, but require a bicycle mechanic to complete the build. 

If we cannot personally deliver the bikes, orders are sent out with Australia Post or a courier of our choice. We will send a confirmation email once your order has been shipped. We will supply a tracking number for your order where applicable.

DUTIES AND TAXES
Please note that for international orders will incur extra charges incurred such as import duties or taxes. Check applicable charges before placing your order. We will not incorrectly mark customs declarations.

RETURNS POLICY

Returns are only applicable to apparel. After the bikes are engraved, they cannot be returned. 

Apparel - You have the right to return most items within 14 days of the date the item was delivered/collected. If you wish to cancel, return or exchange something, you must contact us in person, by email or telephone before returning the goods. Products must be returned in their original packaging and must be unworn and unwashed.

CANCELLATIONS 

Depending on where we are with the build customers will either incur, a 15% reshelving fee of the total bike or pay a 50% deposit of the bike. 

PRIVACY
Copper Co Bikes respects your privacy, and none of your personal or purchasing details will be shared with a third party.

WHAT IS A FIXED-GEAR BIKE?

A fixed-gear bicycle (or fixie), is a bicycle that has a drivetrain with no freewheel mechanism. The rear wheel and pedals are “fixed” together, when one moves so does the other, in either direction. You cannot stop pedalling whilst the bike is in motion.

WHAT IS A SINGLE-SPEED BIKE?

Single speed bikes offer the simplicity and reliability of a fixie, but allow coasting through the use of a freewheel. You can stop pedalling whilst the bike is moving.